Frequently Asked Questions

If you currently do business with an agent, call your agent and request that he/she provide a quote with The Philadelphia Contributionship. If you don’t currently have an agent, please contact our subsidiary, Franklin Agency and request a quote. Franklin Agency may be contacted at 1-800-421-4010.

Please contact your agent to obtain a copy of your policy. Your agent has access to our online agency web portal and may download a copy of your policy upon request.

If I want to make a change to my policy, who do I call?

Please contact your agent for all changes to your policy.

We have six convenient ways to pay your bill:

• Sign up for automatic withdrawals from your savings or checking account (EFT) by clicking here; For answers to frequently asked questions regarding EFT, click here**;
• Pay your bill by credit card on our secure web site at www.contributionship.com*;
• Phone your credit card payment to our licensed Customer Service Representatives who can assist you at 1-888-627-1752*;
• Mail a check or money order to our company at P.O. Box 100 Philadelphia, PA 19105-0100;
• Pay by credit card in person at our office at 210 South Fourth Street*;
• Hand delivery of check or money to our office at 210 South Fourth Street (no cash payments accepted).
**Not available for umbrealla and perpetual policies

*Not available for perpetual policies

We currently offer two types of installment plans to make paying your premium more convenient (only available on policies with premium greater than $300 and not currently available for perpetual policies).

2 Pay Option

The two payment option requires a first installment payment or 60% plus $5.00 installment fee due on renewal or inception with the remaining 40% plus $5.00 installment fee due on the 180th policy day.

4 Pay Option

The four pay option  requires a first installment payment  of 40% plus $5.00 installment fee due on renewal or inception with the remaining 60%  split evenly (20% each additional installment) over three additional installments due on the 90th, 180th and the 252nd policy days. A $5.00 installment fee is due on each installment.

Yes, we accept Visa, MasterCard and Discover payments online and by telephone.

There are various reasons your policy may have cancelled. You should review the cancellation reason that appears on the cancellation notice and contact your agent to discuss.

Please send your check or money order to: P.O. Box 100 Philadelphia, PA 19105-0100

We currently write business in Pennsylvania, New Jersey and Delaware and continuously evaluate business opportunities to expand our services into other geographic areas.

Overnight packages should be sent to: The Philadelphia Contributionship, 210 South Fourth Street, Philadelphia, PA 19106, (215) 627-1752.

Yes, we currently employ several customer service representatives who are fluent in Spanish.

The Contributionship offers excellent value for your insurance dollar. Beyond benefiting from our competitive rates, there are a number of ways you can reduce your premium:

• Choosing a Higher Deductible: You can realize significant savings by increasing your policy's deductible.
• New Home Credit: If your home was built in the last seven years, you are eligible for up to a 15 percent discount on your premium.
• Security Alarm Credit: Equipping your home with a UL-approved central station security system with 24-hour monitoring of fire and intrusion will qualify you for as much as 20 percent off your insurance costs. Other protective devices, such as smoke detectors or alarms connected to a fire or police station, also earn you a premium discount.

Please discuss the options with your agent and ask if any promotion discounts are available.

• You can call your agent.
• You can call The Contributionship at 800-269-1409 and remember to have the following information when you call:  Name, Address, Policy Number, Date of Loss and Cause of Loss.

We send an acknowledgement letter to our policyholders whenever a new loss is reported.

Your claim number will be listed on the acknowledgement letter you will receive a few days after the loss is reported.

Our adjusters are to call our insureds within 24 hours after the loss is reported. The adjuster will have the claim number to give you at the time of that call.

You can call 888-627-1752 and press the menu option for customer service. If you have your policy information available, one of our customer service representatives will be able to assist you.

You can call 888-627-1752 at any time Monday through Friday from 8:30 a.m. to 5:00 p.m. and ask to speak directly with your adjuster.

The acknowledgement letter you receive shortly after reporting your claim will supply you with a direct phone number for the adjuster that is handling your claim.

Copyright 2012 The Philadelphia Contributionship
The Philadelphia Contributionship Mutual Holding Co.
TPC Holdings, Inc.
The Philadelphia Contributionship for the Insurance of Houses from Loss by Fire, Inc.s
The Philadelphia Contributionship Insurance Company
Germantown Insurance Company
Vector Security