What to Expect When You have a
Claim or Incident
We understand that your house and personal property are important to you and your family. By following the steps shown below, we will assist you in a professional manner so that your claim can be handled promptly.
- Call our toll free number at 800-269-1409, 24 hours a day, 7 days a week; or
- Contact your agent - their number is located on the back of your
declarations page.
Immediately upon becoming aware of a loss or damage or injury incident.
- Your name, address, phone number including work or cell phone numbers
- Your policy number. If you do not have access to your policy
information, we will need your name and property address.
- The date of loss
- The cause of the loss, nature of damages or type of incident
Communicating with you is the key. Your report will be given a claim number and will be immediately assigned to one of our staff adjusters. Our adjuster will contact you within 24 hours so that our investigation can begin.
Contact the adjuster assigned to your claim, at his or her phone extension or email address. All the necessary contact information will be provided to you at this time so that both you and the adjuster can converse during this process.
- Protect your property from further damage by making reasonable temporary repairs, if necessary. If you need emergency service, let us know when you first call the claim into our representative.
- Keep a record of all repair costs.
- In the event of a theft or vandalism claim, contact the police. Keep a
record of any documents received from the police department.
- Do not dispose of damaged property until our adjuster has advised you.
- Prepare an inventory and make a copy for your adjuster of any items affected by the claim. This should include receipts or other information you may have for these items including warranties or operating manuals.
